Privacy policy
PRIVACY POLICY
ELADÂR — Private estate near Marrakech
Last updated: 17 October 2026
Article 1 — Purpose of the privacy policy
The purpose of this Privacy Policy is to inform visitors to the website www.domaine-eladar.com, as well as anyone who comes into contact with Eladâr, about how their personal data is collected, used, stored and protected.
Eladâr pays particular attention to respecting privacy and to the confidentiality of the information entrusted to it.
Personal data is processed in accordance with the applicable legislation, in particular Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data, as well as any other provisions that may apply depending on the situation of the persons concerned.
Article 2 — Data controller
The controller of the personal data collected in connection with the use of the site and the management of bookings is:
Atlantic Nomad Ventures SARLAU
Trading name: Domaine Eladâr
Registered office: ZENITH BUSINESS CENTER RUE MOUSLIM LOT BOUKAR, 3EME ETAGE
APPARTEMENT N°14 BAB DOUKALA MARRAKECH
Trade register: 171705 / MARRAKECH (Commercial Court)
Tax identification number: 68739094
Common company identifier (ICE): 003819510000041
Email address: booking@domaine-eladar.com
Website: www.domaine-eladar.com
For any question regarding the protection of your personal data, you may contact Eladâr at the email address given above.
Article 3 — Personal data collected
In the course of its activity, Eladâr may collect the following categories of personal data.
Identification and contact details
- Surname and first name.
- Email address.
- Telephone number.
- Country of residence, where this information is necessary.
Information relating to stay enquiries
- Requested dates of stay.
- Number of people and composition of the group.
- Preferences regarding accommodation and services.
- Special requests provided voluntarily.
- History of correspondence relating to a booking.
Information relating to confirmed bookings
- Contact details required to manage the stay.
- Billing information.
- History of bookings and payments.
- Information required to organise the requested services.
Technical and browsing data
Depending on the features and tools actually used on the site, certain technical information may be collected, such as the IP address, browser type, pages visited or cookie-related data.
Eladâr undertakes to limit collection to the data necessary for the purposes pursued.
Article 4 — Purposes of processing
The personal data collected may be used for the following purposes:
Handling of enquiries and bookings
Responding to enquiries, communicating availability, preparing commercial proposals, confirming bookings and following up on stays.
Organisation of services
Preparing to welcome guests, organising the requested services and coordinating any external providers.
Administrative and accounting management
Issuing invoices, tracking payments and complying with the applicable legal, tax and accounting obligations.
Customer relations
Answering questions, handling special requests, following up on complaints and improving the quality of services.
Operation and security of the site
Ensuring the proper functioning of the website, preventing misuse and protecting IT systems.
Audience measurement and communication
Where the corresponding tools are used and subject to any consent that may be required, to analyse website traffic or send commercial communications to persons who have agreed to receive them.
Personal data is not used for purposes incompatible with those for which it was collected.
Article 5 — Legal bases for processing
Depending on the nature of the data and the purpose pursued, processing may be based on:
- The need to respond to an enquiry or to perform a booking contract.
- Compliance with the legal obligations applicable to Eladâr.
- Eladâr’s legitimate interest in ensuring the security of its site and the management of its business, where this basis applies.
- The consent of the person concerned, in particular where this is required for certain commercial communications or certain cookies.
Where processing is based on consent, that consent may be withdrawn in accordance with the procedures laid down by the applicable regulation.
Article 6 — Recipients of personal data
The data collected is intended for persons authorised to manage the website, bookings and stays.
They may also be shared, to the extent necessary, with certain service providers, in particular:
- Website hosting and maintenance providers.
- Providers of email and management tools.
- Payment providers and banking institutions.
- Providers involved in organising stays, such as drivers, guides or wellness professionals.
- Accounting, legal or administrative advisers.
- Competent authorities, where disclosure is required by law.
Such transfers are limited to the information necessary for them to carry out their tasks.
Eladâr does not sell the personal data of its clients or visitors to third parties.
Article 7 — Data retention
Personal data is retained only for as long as necessary for the purposes for which it was collected, subject to legal retention obligations.
In general:
Enquiries without a booking
Data is retained for a period of [duration to be specified], unless there is a specific need or a valid deletion request.
Booking data
They are retained for the duration of the contractual relationship, and then for the periods necessary to handle any disputes and to comply with legal obligations.
Accounting and invoicing documents
They are retained in accordance with the periods required by applicable regulations.
Browsing data and cookies
Their retention period depends on their nature and on the tools actually used.
At the end of the applicable periods, data is deleted, anonymised or archived where required by regulation.
Article 8 — Security and confidentiality
Eladâr implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or unlawful disclosure.
These measures may include, in particular:
- Restricting access to data to authorised persons.
- Protection of accounts and management tools.
- Securing communications and IT systems.
- Selecting service providers offering appropriate guarantees of confidentiality and security.
Despite the precautions in place, no electronic transmission or storage system can guarantee absolute security.
Article 9 — Cookies and similar technologies
The site www.eladar.com may use cookies or similar technologies to ensure its operation and, where applicable, to improve the browsing experience.
Cookies may fall into the following categories.
Strictly necessary cookies
They enable the technical operation of the site and some of its essential features.
Audience measurement cookies
When used, they help us understand how the site is visited and improve its content.
Cookies linked to external content or services
Certain embedded services, such as interactive maps, videos or other content from third-party platforms, may set cookies.
Where required by regulation, non-essential cookies are subject to the user’s prior consent.
Visitors must be able to accept or refuse these cookies and change their preferences according to the features implemented on the website.
The precise list of cookies used, their purposes, their providers and their retention periods must be accessible through [the cookie management module or the cookie policy, depending on the chosen configuration].
Article 10 — Transfer of data abroad
Some technical providers or services used by Eladâr may be located outside Morocco.
Where personal data is transferred internationally, Eladâr ensures compliance with the obligations laid down by the applicable regulation, in particular any formalities, authorisations or safeguards that may be required.
Transfers are limited to the data necessary for the provision of the services concerned.
Article 11 — Rights of data subjects
In accordance with applicable legislation, data subjects may have rights relating to their personal data, in particular:
- The right to be informed of the collection and use of their data.
- The right to access the personal data concerning them.
- The right to request the rectification of inaccurate or incomplete data.
- The right to object to certain processing, under the conditions provided by law.
- The right to request the deletion of certain data, where regulations allow.
- The right to withdraw their consent where processing is based on it.
To exercise these rights, a request may be sent to:
booking@domaine-eladar.com
Eladâr may request the information reasonably necessary to verify the identity of the applicant before acting on their request.
A response will be provided within the time limits set by the applicable regulations.
Article 12 — Complaints to a supervisory authority
In Morocco, personal data protection falls in particular under the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP).
Data subjects may contact this authority if they consider that their rights have not been respected.
Website: www.cndp.ma
Where other data protection regulations apply, data subjects may also have recourse to the corresponding competent authorities.
Article 13 — Links to third-party websites
The Eladâr site may contain links to websites or services operated by third parties.
Eladâr does not control the privacy practices of these sites.
Users are invited to consult the privacy policies of the external services they choose to use.
Article 14 — Changes to the privacy policy
Eladâr reserves the right to amend this Privacy Policy to reflect changes in its business, its website or regulatory obligations.
The version in force is the one published on the website www.eladar.com on the date of consultation.
The date of the last update is indicated at the top of this document.
Article 15 — Contact
For any question regarding this Privacy policy or the processing of your personal data, you may contact:
DOMAINE ELADÂR
Atlantic Nomad Venture
SARLAU
Registered office: ZENITH BUSINESS CENTER RUE MOUSLIM LOT BOUKAR, 3EME ETAGE - APPARTEMENT N°14 BAB DOUKALA MARRAKECH
Trade register: 171705 / MARRAKECH (Commercial Court)
Tax identification number: 68739094
Common company identifier (ICE): 003819510000041